Returns/Refunds
Items that can be returned
·Most new, Unopened, still factory sealed merchandise within 30 days of
receipt of shipment. *
·*Some Manufacturers such as H&S have an "All Sales are final"
policy. Products shipped by truck freight, Special Orders, and some
non-stocked items are non-returnable as well. PowerStroke Enginuities will
not be able to return products from those Manufacturers.
·Used, Damaged or altered items are non-returnable.
Note: After Power Stroke Enginuities has received your item, it can take 2-4
weeks to process your returned item and issue a credit.
Exchange Procedure:
·If the item you purchased is not what you need, you may exchange it with
another item within 30 days of receipt of product.*
·The new item you are exchanging for, must be for a product of equal or
higher price.
·*Item to be exchanged must be in new, factory sealed condition with all
parts, pieces and packaging included.
·Exchanges will be for full value of the original item.
·Contact Power Stroke Enginuities 832-688-8702
·Request an RMA for the item you wish to exchange.
·A Shipping label will be emailed to you. Print it and affix it to the
outside of the packaging box.
·Return item to Power Stroke Enginuities via your preferred shipping method
·When received, Power Stroke Enginuities will inspect the item, and if
complete as described*, will apply full-value credit to your replacement
order.
·If item is not in new, factory condition, or shows signs of use, missing
parts, damage or incomplete packaging, your full-value refund will be
adjusted accordingly.
Returned Item Condition
|
Amount You
Will Receive
|
Items in original, new, factory
sealed condition within the 30 days of receipt window
|
95% of the items price
|
Items in original, new, factory
sealed condition past the 30 days of receipt window
|
80% of the items price
|
Items that are opened, obviously
used, damaged, missing parts, or not in original condition.
|
50% of the items price
|
*Exhaust Systems, due to the
required re-boxing and repacking, are subject to a higher restocking fee
|
70% of the items price
|
***To avoid restocking fee's, we can offer you
an in-store credit for the refund amount, less any re-boxing/damage fee's.
Refund
time frame:
Refunds
are typically based on the payment method used at the time of purchase.
Payment Type
|
Refund Method
|
Refund Time frame
(After Item is Received)
|
Credit Card
|
Refund to Credit Card
|
3-10 business days to show on
Account when refunded
|
PayPal
|
Refund to PayPal
|
Typically instantly
|
Gift Certificates
|
No Refunds issued
|
Not Applicable
|
Refund Check
|
Sent through USPS
|
Typically from 1-2 Weeks
|
Note: After
Power Stroke Enginuities has received your item, it can take 2-4 weeks to
process your returned item and issue a credit.
|